Return & Exchange Policy
Do you offer returns or exchanges?
Yes. We accept return or exchange requests only when the parcel is inspected in the presence of the delivery representative during delivery.
Can I request a return after receiving the parcel?
Unfortunately, no. Once the parcel has been accepted and the delivery representative has left, the order will be considered successfully delivered and return or exchange requests cannot be processed.
What are the requirements for an exchange?
Products must be:
- Unused and unworn
- In their original condition
- Returned with all original tags and packaging intact
Can I exchange a product due to sizing issues?
We do not offer exchanges or returns for sizing-related concerns. We encourage customers to review the product measurements carefully before placing an order.
What if I receive a damaged or incorrect item?
If you notice any damage, defect, or incorrect product while checking the parcel during delivery, please inform us immediately. We will arrange an exchange or replacement after verification.
How can I contact Elaira regarding an order issue?
For any order-related assistance, please reach out to us through our official Facebook or Instagram page. Our team will be happy to assist you.